Ever for the reason that launch of the Surface Pro 4 again in 2015, some fashions have been by a flickering display screen downside that just about ruins the expertise of utilizing the machine. Whereas some units have been helped by a software patch, the issue has persevered for a small variety of customers.
Now Microsoft is giving up on attempting to take care of the difficulty by way of software program updates, and says it’s going to simply substitute the fashions which can be nonetheless not working correctly. If which means you, you may get a refurbished Floor Professional four straight from Microsoft.
Having to reside with a display screen defect for months appears like it could get irritating somewhat quick, however at the least Microsoft has lastly obtained round to placing an finish to the difficulty… hopefully. Microsoft says it would take 5-Eight enterprise days to your substitute to reach from whenever you ship off the defective machine.
Replacements or restore refunds
“After cautious examination, have decided small proportion of Floor Professional four units are exhibiting a display screen flicker that can’t be addressed with a firmware or driver replace,” says Microsoft in a support note.
“To help clients affected by this difficulty, we’ll substitute eligible Floor Professional four units for as much as three years from the date of buy, freed from cost.” The provide applies to each customers and industrial clients, and in case you’ve already paid to get your Floor Professional four mounted, you can get a refund.
The provide solely applies to Floor Professional four units and solely to the flickering display screen downside – for every other issues, it’s worthwhile to undergo the same old restore or substitute channels (and that features screens that you have broken your self).