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Virgin Mobile now offers customer service via in-app chat

Virgin Cell in the present day introduced the launch of their new in-app buyer help chat service, designed to make it simpler for purchasers to get the assistance they want.

You may get fast solutions to widespread questions by merely tapping the chat possibility within the app to speak to a buyer care member straight, thus skipping the necessity to make any telephone calls.

Virgin Cell has stated that every buyer help staff member has additionally created their very own distinctive bitmoji to signify themselves within the app, with the intention to make for a extra customized buyer help expertise.

Karim Benkirane, Managing Director, Virgin Cell UAE, commented: “Every thing we do at Virgin Cell is designed to make our prospects’ lives so simple as attainable and permit them to handle all the things from sign-up to customising their plans by way of our award-winning app. Launching our new in-app chat service was the following step in offering complete management to our prospects, permitting them to attach with us in a straightforward, quick and handy method.”

New Virgin Cell prospects can chat by tapping on the query mark icon on the prime proper of the display screen, whereas current customers can entry the characteristic by tapping the ‘Extra’ part and choosing ‘Chat with us’.

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